Customer Issue: Door got off track.
Our Solution: Our team found that the door itself was not damaged but a couple of rollers came off track due to some serious dents. We replaced the track in question with a new one appropriate to the size and weight of the door.
Customer Issue: Wanted a new opener.
Our Solution: Our team inspected the customer's old chain-drive unit and based on the size of his garage and his specific requests we suggested the Chamberlain WD962KEV belt-drive opener, which is WiFi compatible and has many safety features. He agreed, so we removed the old unit and installed the new opener for him.
Customer Issue: Opener doesn't work.
Our Solution: After examining the customer's LiftMaster 8355W 1/2 HP belt driver opener, we discovered that the motor gear was at fault. It completely wore out, so we replaced it with a new one and then tested the opener a few times to make sure there were no further issues.